Exchange Policy
At Kanthakala, We want you to shop with confidence and peace of mind. If you're not completely happy with your purchase, our exchange process is here to help.
✅ Conditions for Exchange:
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Items that arrive damaged, defective, or broken are eligible.
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Requests for exchange must be made within 2 days of receiving your item in case the product is damaged.
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It is compulsory to record a video while opening your parcel as proof of its condition. Without an unboxing video, claims for damaged or defective products will not be accepted.
📩 How to Request a Exchange:
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Contact us within 2 days of delivery via:
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Email: care.kanthakala@gmail.com
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WhatsApp: +91 9274028277
Include your order number and reason for Exchange.
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Customers must arrange the return shipment through their preferred courier service.
We recommend India Speed Post for reliable return shipping. -
Returns are to be shipped at the customer’s expense to our return address.
Only the product cost will be refunded. Forward and reverse shipping charges are non-refundable. -
Exchange charges of ₹100 will be applicable.
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Deduct up to ₹150 for forward shipping charges from the refund, amount varies by weight and shipment.
- Reverse pickup by Kudbi incurs a charge of ₹150-₹250. Price varies based on weight and shipment amount.
⚠️ Important Guidelines:
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Requests beyond the 2-day return window will not be accepted.
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Stitched or customized products are not eligible for return or exchange.
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After approval, customers must share the return tracking ID within 2 working days.
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Please return the item in its original packaging, including all tags and bags, for proper identification.
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Returns/refunds will not be processed after 2 working days of return request approval. Only exchanges will be considered beyond this point.
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Prepaid orders do not include forward shipping costs. In case of return, both forward and reverse shipping charges will be deducted.
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For orders with multiple items, only one item will be accepted for return or refund.
💸 Refund Process:
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Once the returned item is received and inspected, we’ll initiate your refund within 7 working days.
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Refunds will be processed via UPI or NEFT.
Kindly include your bank details (Account Number, IFSC code) and order slip inside the return package.
Thank you for being a part of the Kanthakala. We truly value your trust and support.